Frequently Asked Questions Q. How can I order from Top Dog? A. There are four easy ways to order products from Top Dog: First, you can browse through the Top Dog website and select those items you want to purchase and add them to your shopping cart. Once you have finished shopping, you submit your order. Second, you can fax your order to Top Dog at 336.629.2880. Third, you can simply call us at 336.629.3138 OR 336.953.5782 and place your order with a sales representative. Fourth, you can mail the order in to Top Dog Embroidery and Specialty Advertising, Attn: Internet Sales, 919 Stonecrest Court, Asheboro, North Carolina 27205. Q. How do I know that Top Dog has received my order? A. After you click "Submit My Order", you will receive a confirmation number with our thanks. If you do not receive a confirmation number and message, you will be presented with a screen that indicates the aspects of your order that need to be revised. When you have made the necessary revisions, click "Submit My Order" again. If you still do not receive a confirmation or if you have additional questions, please contact us by email at jclarkin@triad.rr.com or call us at 336.282.6416 OR 336.953.5782 between 9am and 5pm EST, Monday through Friday, so that we can help you with the order. Our Guarantee Customer service is our number one priority and your satisfaction is 100% guaranteed. One thing that will never change at Top Dog is our commitment to quality products reasonably priced and excellent customer service. Returns and Exchanges We at Top Dog make every effort to send out each order perfectly. If you are not satisfied with your purchase, please contact our office and we will do whatever it takes to make that order right. Sales Tax Applicable sales tax is charged for orders delivered to North Carolina. Purchases from outside of North Carolina will not be charged sales tax. Talk To Us For inquiries about the status of an order, stock availability, or special questions regarding sizing and colors, Email jclarkin@triad.rr.com or call 336.282.6416 OR 336.953.5782 between 9am & 5am EST, Monday through Friday. Shipping We ship orders via UPS and US Postal Service Priority Mail. UPS cannot deliver to P.O. boxes or APO addresses. International orders are shipped using UPS. The charge for shipping your order, domestically or internationally, depends on the individual order and will have to be quoted. All freight is FOB Factory.